Frequently Asked Questions
What is Web Summit?
In six short years, Web Summit has grown from 400 attendees to over 60,000 attendees from more than 150 countries. No technology conference has ever grown so large so fast. Web Summit has become “Europe’s largest and most important technology marketplace”. An unrivalled global meeting place for the world’s most disruptive technology companies and those interested in how that disruption can transform their businesses and their lives.
Where does Web Summit take place?
Web Summit 2017 is taking place in the Altice Arena (formerly known as MEO Arena) in Lisbon, Portugal.
What does my Web Summit ticket entitle me to?
A standard Web Summit ticket grants you entry to Web Summit 2017’s 22 conferences in Lisbon on November 6-9, as well as access to Web Summit satellite events, networking events and Night Summit parties. An Executive ticket includes all of the above and access to a VIP Networking Lounge (Partners Lounge). A Chairperson ticket will include all of the above plus access to the Speakers Lounge. For any ticket enquires email email@example.com.
How can I register for Web Summit?
To register for Web Summit, you must download our app which will be available to download closer to the time. Here you will find your QR code. Please present this along with photo ID at registration.
How do I get to and from Web Summit?
Check out our blog post here to find out how to get to the Web Summit venue and learn more about transportation in Lisbon.
I want to speak or propose a speaker for Web Summit.
We pride ourselves on putting the leading voices from technology on stage at our events. We’re always looking to collaborate with more founders and CEOs to create engaging content for our attendees. If you would like to propose a speaker, please fill in the form here. If we think there could be a good fit, a member of our team will be in touch with you.
Can I transfer my ticket to another person during the conference?
No, each ticket is valid to be used by one person only for the duration of the conference.
I can’t attend Web Summit anymore. Can I get a refund?
Unfortunately not. We have a strict no refunds policy, which you can find in our terms and conditions. You can however change the name on your ticket prior to the event, and have someone else go in your place.
Can I resell my Web Summit tickets?
As laid out in our Terms and Conditions, you cannot sell your Web Summit ticket. Doing so will result in a void ticket and the ticket holder will not gain entry into the event. This also applies to our subsidised tickets (Women in Tech, Student Scholarship, Open Source). If you have secured a complimentary ticket but have already bought a ticket, you are not eligible for a refund. For more information, please email firstname.lastname@example.org.
How do I change the name on my ticket?
You can watch this short video to guide you through the simple process of reassigning your ticket.
Do you sell one-day tickets?
We don’t offer one-day tickets. Please refer to our ticket page here.
I have a disability and I need my carer to assist me at Web Summit. Do I need to buy a ticket for my carer?
We would be happy to accommodate your needs. Please email email@example.com where the team can advise you further.
Do you have any hotel recommendations?
We have a list of our hotel recommendations and booking packages here.
Is there a schedule available?
You can view our schedule here. Our schedule will also be available within the app.
Do you pay for travel?
Unfortunately, we can’t pay for travel expenses for Web Summit.
I need a visa to attend, can you help me?
While we will not engage directly with your relevant embassy, we will happily send you an invitation letter once you purchase your ticket. To receive your letter, please email us at firstname.lastname@example.org with your booking reference. Please note that your embassy will require notice before issuing your visa. To see if you need a visa, please refer to this list.
Where can I find my invoice for my ticket?
You can find your invoice in your confirmation email. You would have received this after you purchased. If you have any questions, please email us at email@example.com
What is the dress code for Web Summit?
There is no specific dress code for Web Summit, however people tend to dress smart casual.
I’m interested in a media pass for the event, who do I contact?
If you would like to cover Web Summit in a media capacity, you can do so by filling out our Media Accreditation Application Form. For information on media at Web Summit please contact firstname.lastname@example.org.
I’m interested in partnering with the event, who do I contact?
For partnership queries please contact email@example.com.
I’m interested in investor opportunities at Web Summit, who do I contact?
For information on investors at Web Summit please contact firstname.lastname@example.org.
I’m interested in working for Web Summit, who do I contact?
For a listing of current jobs at Web Summit, please see our careers page here.
I’m interested in volunteering at Web Summit, how do I apply?
Do you host any other events?
How can I get the latest updates about the event?
Do you have an Anti Harassment Policy?
Yes. You can find our Anti Harassment policy here.