How do I access my ticket dashboard?
How do I reassign my ticket?
What is my ticket reference?
How do I complete my profile?
What is your refund policy?
How do I apply for a visa letter for the purposes of essential travel and/or obtaining a visa?
How do I access my ticket dashboard?
If you have a ticket for Web Summit 2024, you can login to your ticket dashboard at: https://websummit.com/my/lis24/login using the email address you made your order with. A login link will be sent to this email.
If you aren’t the order owner but know you have a ticket assigned to you, you can also login at https://websummit.com/my/lis24/loginto view your ticket.
How do I reassign my ticket?
Only order owners can reassign tickets. If you are the order owner, please log into your ticket dashboard at https://websummit.com/my/lis24/login using the email address you used for the order. In ‘Manage items’ you can make changes to your ticket(s).
Please note: not all tickets are reassignable.
What is my ticket reference?
Your ticket reference is the alphanumeric code associated with your Web Summit ticket. This code can be used to log into your mobile app profile.
You can find your ticket reference in your Web Summit ticket dashboard: https://websummit.com/my/lis24/login. Your ticket reference will be on the left-hand side of your ticket.
Once you have been assigned a ticket for Web Summit you will get an email with a link to access the ticket dashboard. To complete your profile please access your dashboard, go to ‘My Profile’ and fill in the required fields. Your profile will be set.
Please note: If you have any concerns relating to discrepancies between the name on your ticket and your legal identification document, please contact a member of our support team at info@websummit.com
What is your refund policy?
In accordance with our terms and conditions, you can receive a full refund if you request to cancel your ticket within 14 days of booking your ticket. We have a strict no-refund policy after this date.
How do I apply for a visa letter for the purposes of essential travel and/or obtaining a visa?
Once you have secured your event ticket, you can request a letter confirming your attendance at Web Summit.
You can request a letter by signing into your attendee portal here.