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Businesses are racing to deploy AI. But here's the problem: 93% of C-suite executives admit their customer experience is broken, even as 94% agree it drives business success. A new WSJ Intelligence/Code and Theory survey of 800 senior leaders reveals why. Companies are trapped in an efficiency obsession, with only 28% using AI to create innovative, adaptive customer experiences.  Dan Gardner will reveal why 76% of businesses are behind on AI transformation, how convergence, not efficiency, became the real battleground, and what it takes to reclaim customer attention before your competitors own the relationship.

The Internet is closing. Where does that leave you and your customers?

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