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In the rush to automate, the best product teams are doing something radical: slowing down. In this talk, Metalab’s Sara Vienna shares how empathy, clarity and restraint aren’t just design principles, they’re strategic advantages in the age of AI. From small details to system-level decisions, she explores how human insight leads to more thoughtful, durable products in a world obsessed with speed.

The empathy advantage: AI’s impact on UX

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