Lenovo’s AI Playbook: Driving Tangible Outcomes in Business | LIS24

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Lenovo’s AI Playbook: How Lenovo Helps Businesses Drive Real Results with AI

In a compelling discussion at LIS24, Ms. Linda Yao, Global Vice President of AI Solutions and Services at Lenovo, and Mr. Adam Auriemma, Editor in Chief at CNET, delved into the practical applications of AI for businesses.

Ms. Yao highlighted Lenovo’s unique approach to AI implementation, emphasizing their “AI Playbook.” This resource, built on extensive internal testing and refinement of AI solutions, has been successfully deployed across various industries, including automotive manufacturing with companies like Lotus Cars.

The conversation explored the importance of a strategic approach to AI adoption, focusing on what Lenovo identifies as the “four pillars of AI readiness”: security, people, technology, and processes. Ms. Yao stressed the significance of a security-first and people-centric mindset, ensuring data privacy and employee understanding are prioritized.

Addressing common pitfalls, Ms. Yao pointed out that while AI offers immense potential, businesses should focus on areas where it can deliver tangible ROI. She highlighted content generation, code development, and customer service as sectors where AI has demonstrated significant success.

The discussion also touched upon the importance of addressing potential employee reluctance towards AI adoption. Ms. Yao shared Lenovo’s experience of conducting internal experiments to understand and mitigate these concerns, emphasizing the need for tailored training and support to ensure successful integration.

Looking ahead, Ms. Yao identified “agentic AI” and “hyper-personalization” as key trends for 2025. She envisions AI evolving from a mere assistant to a proactive deputy capable of completing tasks autonomously while leveraging data to deliver highly personalized experiences.

The session provided valuable insights for businesses seeking to navigate the evolving landscape of AI, emphasizing the importance of a strategic, people-centric approach to unlock AI’s true potential.